We normally ship within 24 hours of your order being processed via Royal Mail Special Delivery (in the UK) or secure courier (international). No delivery charges are made for UK deliveries, we will advise you of any charges relating to International deliveries.

Special Delivery requires the package to be signed for and packages cannot be left without a signature. We will notify you by e-mail or telephone of the expected delivery date and we recommend you ensure someone is available to receive the package on that date.

We normally only deliver to your home address as confirmed by your credit card company. If you require delivery to another address (for example for a surprise present) then the alternate address must be registered with your credit card company as an alternative delivery address. All major credit card companies provide this facility, which can normally be arranged by telephone.

Alternatively, we can ship by a method of your choice (courier etc), or arrange personal collection from the Touchwood store. Please e-mail or telephone us if you require any alternative arrangements. We will agree any charges with you as necessary.

For high value items we may wish to make individual arrangements for delivery. We will contact you either by e-mail or telephone in these circumstances.

All deliveries are fully insured by us at no charge to you from leaving our workshop until delivery to you. After receipt of the package you are responsible for any insurance requirements and we strongly recommend you make these arrangements in good time. If you require advice on insuring your jewellery please contact us.