We want you to be fully satisfied with your purchase Cheshire's.
However, if you are not fully satisfied with an item you have purchased you may return it to us.
For a full refund, the item must be returned undamaged and unused in the original boxes, and with all original certificates.
There can be no scratches or marks on the item, and no sign of wear; the product cannot have been altered in any way.
We cannot accept a return of items that have been used, and all refunds are subject to inspection.
You must contact us within 14 days of receiving your merchandise, and submit to the following guidelines:
1. You must contact the Sales Supervisor at our Head Office
on 0121 523 1124, Monday through Friday 9:00 AM - 5:00 PM
within 14 days of receipt of merchandise.
2. The Sales Supervisor will authorise your return and issue a return authorisation number. Returns will not be accepted without this number.
3. All items must be returned unworn, unaltered and undamaged.
4. All packages must be sent by REGISTERED MAIL or SECURE COURIER, and must be fully insured for the value of the item(s). We offer insurance for returns - please ask the Sales Supervisor for a quotation when you call.
5. IF THE PACKAGE IS LOST AND NOT INSURED, YOU ARE RESPONSIBLE FOR THE FULL COST OF THE ITEMS.
6. All packages must be sent to the following address:
Cheshire's
95 Spencer St
Birmingham
West Midlands
B18 6DA
7. All ORIGINAL diamond certificates and a copy of the invoice must be included with the package in order for a full refund to be issued. Any package missing the certificate(s) will be charged a £100.00 additional fee per original certificate with no exceptions.
8. Cheshire's is not responsible for any packages it does not receive or returns not submitted in accordance with these guidelines.
9. Personal returns can be made to:
Cheshire's
4a Poplar Arcade
Touchwood
Solihull
B91 3GH
Note: A return authorisation number is required for personal returns and arrangements made with the Sales Supervisor prior to any personal visit.
|
